Featuring both lessons and an analytical project based on local jewellery businesses, this course gives students the opportunity to gain an understanding of the real-life challenges of managing a retail environment. The day-to-day issues of retail store management are covered,including staffing, security and customer handling. Effective front-line business administration is explained,including management software, point of sales practices and ways to measure everything from inventory levels to customer satisfaction.
As a critical component of any business that deals with consumers, the front line poses a unique set of challenges. Students consider first principles in designing store layouts and planning staff rosters, design systems to maintain quality and performance and seek out local examples of best and worst practices for class discussion.
Course outline
- RE201: Introduction to retailing and its challenges
- RE202: Learning from a competitive environment03 Finding, keeping & motivating retail sales staff
- RE204: Understanding & predicting customer behaviour
- RE205: Retail Store Layout, Merchandising & Security
- RE206: Administration & managing documents
- RE207: Inventory management, sales forecasting & shrinkage
- RE208: Retail sales systems & software concepts09 Retail inventory control systems & concepts
- RE210: Customer relationship management tools & concepts
- RE211: Retail metrics & identifying areas of improvement
- RE212: Exploring Singapore's best and worst retailers
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Duration
30 hours
1 week (Full-time), or
5 weeks (Part-time)JDMIS runs week-day, weekend and weeknight courses for this popular course. JDMIS also has flexible make-up schedules and graduates can return without cost for refresher courses (subject to availability).
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Course Fee:
Invest in Your Creative Future
One payment. Lifetime access. No recurring fees.
Private Atelier Experience
30 hours exclusive in-studio training with Master Trainers
Exclusive schedules throughout the year, only in Singapore.
Professional Toolkit Included
Included with your Private Atelier Experience
Frequently asked questions — Retail Inventory, Security and Operations Management
What does the retail operations course cover?
Day-to-day retail store management: staffing, security and customer handling, plus front-line business administration — management software, point-of-sale practices, and ways to measure everything from inventory levels to customer satisfaction.
Is the course theoretical or practical?
Both: with lessons and an analytical project based on local jewellery businesses, students work on the real-life challenges of managing a retail environment, from store layout first principles to staff roster planning.
What topics are in the outline?
RE201 introduces retailing and its challenges, RE202 learns from a competitive environment, RE203 covers finding, keeping and motivating retail sales staff, and RE204 addresses understanding and predicting further retail dynamics.
How is quality maintained in a retail business?
Students design systems to maintain quality and performance, and seek out local examples of best and worst practice for class discussion — the front line is treated as the critical consumer-facing component of the business.
Frequently asked questions
What does the Jewellery Retail Inventory & Security course cover?
The day-to-day issues of retail store management — staffing, security and customer handling — plus front-line business administration: management software, point-of-sale practices, and ways to measure everything from inventory levels to customer satisfaction.
Is there a practical component?
Yes — the course features lessons plus an analytical project based on local jewellery businesses, and you seek out local examples of best and worst practices for class discussion.
What will I be able to design after the course?
You consider first principles in designing store layouts and planning staff rosters, and design systems to maintain quality and performance.
Pair it with: Establish & Grow Your Jewellery Business · Jewellery Merchandising & Displays · Jewellery Marketing Fundamentals.
Free refresher classes and industry events!