JDMIS' Retail management course teaches the importance of knowing how to operate a jewellery store

Featuring both lessons and an analytical project based on local jewellery businesses, this course gives students the opportunity to gain an understanding of the real-life challenges of managing a retail environment. The day-to-day issues of retail store management are covered,including staffing, security and customer handling. Effective front-line business administration is explained,including management software, point of sales practices and ways to measure everything from inventory levels to customer satisfaction.

As a critical component of any business that deals with consumers, the front line poses a unique set of challenges. Students consider first principles in designing store layouts and planning staff rosters, design systems to maintain quality and performance and seek out local examples of best and worst practices for class discussion.

Course outline

RE201: Introduction to retailing and its challenges
RE202: Learning from a competitive environment03 Finding, keeping & motivating retail sales staff
RE204: Understanding & predicting customer behaviour
RE205: Retail Store Layout, Merchandising & Security
RE206: Administration & managing documents
RE207: Inventory management, sales forecasting & shrinkage
RE208: Retail sales systems & software concepts09 Retail inventory control systems & concepts
RE210: Customer relationship management tools & concepts
RE211: Retail metrics & identifying areas of improvement
RE212: Exploring Singapore's best and worst retailers

View Course Pricing

Duration

30 hours
1 week (Full-time), or
5 weeks (Part-time)
JDMIS runs week-day, weekend and weeknight courses for this popular course. JDMIS also has flexible make-up schedules and graduates can return without cost for refresher courses (subject to availability).